Live Service Dashboard
Live Service Dashboard (PRO)
Overview: The Live Service Dashboard is the operational workspace for staff handling dining orders, waiter calls, bill requests, In-Room Dining, and Hotel Services. It gives restaurant and hospitality teams a single real-time view of incoming guest activity while preserving the exact location and channel context of every request.
Three Operational Channels
Stolik Menu PRO organizes incoming activity into three distinct operational channels to keep restaurant operations separate from hospitality requests:
- 1. Restaurant: Orders and assistance requests originating from dining tables (Universal Mode or Dedicated Tables). These cards link directly to a table number and guest name (e.g., Table 3 • Anna or Table 17 • Call Waiter).
- 2. In-Room Dining: Food and beverage orders placed from hotel rooms and resort zones (e.g., breakfast, room-service entrées, wine, late-night snacks). Cards display a dedicated In-Room Dining indicator.
- 3. Hotel Service: Non-food hospitality requests such as extra pillows, fresh towels, housekeeping, turndown service, airport transfers, luggage pickup, or wellness/SPA appointments.
Location and Context Badges
Every card rendered on the Live Service Dashboard provides instant context so staff immediately recognize the origin of the request:
- Domain Indicator:
HOTELvs standard restaurant table. - Location Identifier: Room name (e.g., Room 102), Custom Location (e.g., Cabana 4, SPA Lounge), or Dining Table number.
- Guest Name: The name supplied by the patron during order submission.
- Action / Status: Live waiting timer and request classification.
1 is not identical to Restaurant Table 1.Hotel Custom Locations
When a guest scans a PRO Custom Location QR code (e.g., Room 102, Suite 305, Poolside, SPA Area), the dashboard captures the validated location token directly from the QR code. The guest does not need to manually enter a room number, eliminating delivery errors.
Hotel In-Room Dining order with room-specific location badge and food item details.
Mixed Orders & Cross-Team Coordination
In a hotel environment, a guest might order a late dinner alongside extra room amenities in a single submission (e.g., 1x Grilled Octopus, 1x King Prawns, 1x Evening Turndown Service, 2x Extra Pillows).
When this occurs, the Live Service Dashboard flags the order with a high-visibility banner:
Mixed Hotel order with item-level channels and coordination warning.
Item-Level Channel Badges
To ensure seamless operational handoffs, every item in a mixed order maintains its own channel badge:
| Item Name | Channel Badge | Responsible Department |
|---|---|---|
| Grilled Octopus | In-Room Dining | Kitchen / Food Service |
| King Prawns | In-Room Dining | Kitchen / Food Service |
| Evening Turndown Service | Hotel Service | Housekeeping |
| Extra Pillows & Blankets | Hotel Service | Housekeeping / Concierge |
New vs Accepted Item Status
When guests append items to an already active tab or room order, the Live Dashboard clearly distinguishes what is new:
- Already accepted: Items that staff previously acknowledged and sent for preparation.
- NEW: Additional dishes or services appended by the guest during a subsequent round.
This prevents kitchen staff from accidentally preparing duplicate items while ensuring new requests receive immediate attention.
New additions remain clearly distinguishable from items already accepted by staff.
Active Orders & Appending Items
Orders do not immediately close after initial submission. An active order session remains open on the guest’s mobile device, allowing them to:
- Review items currently being prepared.
- Append more drinks, desserts, or service requests without restarting their session.
- Request the bill or complete room settlement when finished.
Staff Actions & Lifecycle
Staff manage incoming cards through two primary workflow actions:
- “I’m on it”: Moves a request from New Calls to the Acknowledged state. This informs other team members that the request is currently being handled, preventing double service.
- “Close”: Archives the request once service is delivered and removes it from the active queue.
Waiter Calls & Bill Requests
Tableside assistance calls appear alongside orders in real time:
- Call Waiter: Triggered when a patron requests verbal assistance, recommendations, or table service.
- Ask for Bill: Triggered when a patron is ready to settle their tab via cash, physical terminal, or payment receipt.
Frontend Acknowledgement Loop
Stolik Menu maintains a synchronized feedback loop between staff actions and the guest’s smartphone:
1. Guest sends request (Awaiting confirmation)
2. Staff acknowledges request in Live Dashboard
3. Guest phone updates immediately to “Request accepted! We are on it.”
Charge to Room Status
When hotel settlement is enabled in settings and verified via a Custom Location QR, completed room postings display a distinct Charged to Room badge alongside the order:
Settlement status remains visible alongside Hotel operational context.
Waiting Time Indicators
Every incoming card features a dynamic, real-time timer (e.g., Wait: 0m 22s, Wait: 2m 29s). This enables shift managers and floor staff to triage urgent calls during peak operational rushes.
Recommended Staff Workflow
- Keep the Live Service dashboard open on a dedicated bar, reception, or kitchen tablet.
- Monitor the New Calls column for incoming cards and check elapsed waiting timers.
- Verify whether the card belongs to a Restaurant Dining Table or a Hotel Custom Location.
- Inspect item-level channel badges and check if a MIXED ORDER coordination banner is present.
- Check for NEW vs Already accepted items on appended orders.
- Click “I’m on it” to acknowledge ownership and notify the guest’s mobile screen.
- Dispatch food or coordinate with housekeeping/services as required.
- Click “Close” once the order or assistance request is fully resolved.
