Design & Customization
Waiter Call System (PRO)
The Waiter Call System is a premium feature that instantly elevates your restaurant’s customer service. It allows seated guests to request assistance or ask for the bill directly from their smartphones, while your staff monitors incoming requests in real-time via the Live Service Dashboard.
Enabling the Waiter Call
To get started, navigate to the QR Code settings in your Stolik Menu panel. Scroll down to the bottom of the page where you will find the Waiter Call section.
Simply check the “Enable Waiter Call System” box. This action globally activates the floating call buttons on your public menu and opens up the configuration panel for your tables.
Configuring Table Modes
Every restaurant operates differently, which is why the system offers two distinct payload modes. Define your Total Number of Tables first, then choose the mode that fits your workflow:
- Universal Mode: You print just one general QR code and place it on all tables. When a guest scans it and clicks the call button, the system will prompt them to manually select their table number from a dropdown list.
- Dedicated Tables Mode: You generate and print a unique QR code for each specific table (e.g., Table 1, Table 2). When a guest scans their table’s code, the system automatically knows exactly where they are sitting—no manual selection required.
The Customer Experience
Once activated, a sleek, floating action bar appears at the bottom of the public menu on your customers’ mobile devices. It is non-intrusive yet easily accessible at any point during their browsing experience.
Guests can choose between two primary actions: Call Waiter (for general assistance or ordering) and Ask for bill (to speed up the checkout process). The system provides instant visual feedback, confirming that the staff has been notified.
Live Service Dashboard
To manage incoming requests, open the Live Service tab in your WordPress admin panel. This dashboard is designed to be kept open on a tablet or monitor at your bar or POS station.
The dashboard polls in real-time. Incoming requests appear under New Calls, displaying the table number and request type (Service or Bill). Staff members can click “I’m on it” to move the request to the Acknowledged column, ensuring that no table is served twice or left waiting.
